Managing People in Sport Organizations †Free Samples to Students

Question: Discuss about the Managing People in Sport Organizations. Answer: Introduction The report helps in analysing the different kind of issues that has been faced by XYZ Enterprises that is situated in Alberta. It has been seen that the overall revenue of the company has been all time down due to the economic downturn and the operational costs are high in nature and the employee payroll costs have been increased. Furthermore, it has been seen that the sales team were not performing well and the bonuses that were payable were low as well. There were huge conflicts in the sales and customer service department and the number of customers were low as well. However, the competition was doing steadily well in comparison to the last two years. It was seen that the turnover of the employees has been increased and there was no such innovation in the job as well. There were no such orientation programmes conducted by the company for the new employees and there were no job descriptions and the training of the new employees are performed by the co-workers. Furthermore, it has been seen that there were no feedback loops between different departments and the higher officials do not communicate with the lower level employees. The team of customer service do not take any ownership of the different happenings in the respective department as well. The main and purpose of the assignment is to understand the different issues and suggesting solutions for the different issues faced by XYZ Enterprises in Alberta. The different kind of analysis is required to be done by the Human Resource department as this will help in solving the different kind of issues and solve them in an effective manner as well. Report of VP Finance to CEO The revenue of the company was down due to economic downturn Operating costs were over the budget Employee payroll costs has been increased as well The HR department of XYZ Enterprises has been provided with the duty to solve such issues with different implementation of HR strategies that are as follows: The HR department officials has increased the budget for the organization as this provided the entire company wherein the new individuals are required to be recruited in the organization. The recruitment of the new employees is essential in nature for the organization in the present scenario as this will help the company in increasing the employees and this will help the company in trying to bring the revenue of the company to a huge extent (Al Ariss, Cerdin Brewster, 2017). Strategy to reduce employee turnover There are different strategies that has been applied by the XYZ Enterprises wherein they need to hire candidates in the first place and this will help them in terms of the behaviour and capacities along with emotional intelligence. The company needs to onboard the candidates in an effective manner as this will help by contributing different rewards and this will help the company in reducing the turnover of employees (Taylor, Doherty McGraw, 2015). The recruitment process has to be conducted by the HR department for hiring suitable candidates in the organization for different departments as this will help in planning and sourcing and screening the candidates accordingly. Proper evaluation is required to be done as this will help in externally recruiting the candidates Secondly, new positions are required to be added by the HR department of the company as this will help in recruiting individuals from different domain and this can help them in estimating the cost of employee payroll as well. The recruitment procedure has to be followed by the company as this will help the company in recruiting suitable candidates for the desired positions as well. The colleagues have to be prepared effectively for the new employee as this will help in making the employees comfortable and it will help the company in reducing turnover of the employees. With the help of recruiting desired candidates, it will help the company in handling the operating costs in an effectual manner. The work that was done less in the last few years will be managed after recruiting suitable candidates and this will include the different kind of training programs as well for such candidates as this will help them in learning the tasks easily. The higher officials need to identify the different difficulties faced by the employees in the organization and solve them with providing them different kind of incentives or bonuses. The Maslows hierarchy theory can be applied by the respective company as this will help in solving the different issues and their needs are to be analysed in an effectual manner. The different kind of needs of the employees will help the company in providing the employees proper praise for the tasks that are performed by them (Bratton Gold, 2017). Report of the VP of Operations Sales team is not performing up to the expectations Conflict between the customer service and sales team Decrease in the number of customers and there are major accounts that has stopped doing business XYZ Enterprises need to take care of the different teams in the organizations wherein the higher officials need to analyse the performance of the different organizations. The performance management strategies have to be analysed in an effective manner as this will help the company in improving the performance of the employees in the sales team. Strategies of Performance management The respective organization needs to understand the different perceptions of the employees and coach them in an effectual manner. The training and development programs has to be implemented in the organization as this will provide the employees a brief idea on the different activities that has to be performed appropriately. The higher officials of the company need to understand the different strategies that will help in improving the overall performance. The strategies of performance management that has to be used by the respective company are as follows: The company needs to align jobs to the employees as to achieve company goals as this will help in achieving the milestones as well (Reiche et al., 2016) Proper establishment and reviewing the different milestones is essential in nature as this will help the company along with the employees to help them in performing well (Albrecht et al., 2015) Proper reward system has to be adopted by the company as to understand the performance of employees and reward them accordingly (Clark et al., 2016) Training and development is required to be adopted by the respective company as this will help in generating continuous feedback to the customers as this will help the company in coaching employees and reward them accordingly (Marchington et al., 2016) It has been seen that the sales team were not performing well as per the expectations of the company. It is required to provide the employees with different kind of bonuses such as by providing monetary or non-monetary rewards to the different employees. The different benefit programs have to be implemented by the respective company as this will help in providing proper services to their customers in an effective manner (Chelladurai Kerwin, 2017). The different employees are required to be trained by the higher officials of the company wherein the company will be implementing different loyalty programs for the customers and try to meet their demands effectively. The company has to offer discounts to customers who are making purchases from XYZ Enterprises and this will help them in increasing their business as well (Banfield, Kay Royles, 2018). It is necessary for the respective company to understand the different policies that is required to be adopted by them as to provide the employees the different instruction as to provide the customers proper satisfaction by delivering the different products and services in an effectual manner. There will be feedback forms that will be adopted by the company and this will be provided to the customers as this will help the company in understanding the different constraints and solve them in an effective manner as well (Armstrong Taylor, 2014). Discipline Policy The discipline policy has to be implemented by the company for the different employees who are working in the organization. It has been seen that there are different conflicts between the sales and customer service team wherein both are blaming one another for the poor service provided to the customers and this has decreased the number of customers in their company as well (Baum, 2016). The discipline policies that has been implemented by the company are as follows: Verbal Caution is one such policy that will be adopted by the company on the employees when there is unaccepted behaviour of the employees in the organization. This has created huge problematic issues in the organization, then the company can provide verbal caution to the employees (Kramar, 2014) Verbal warning is the other policy can be adopted by the company wherein the company can warn the employees in a strict manner when the employees do not adhere to the rules and regulations of the company and there is huge unaccepted conflict and such behaviour will not be tolerated (Paill et al., 2014) Written warning is the third policy that can be adopted by the company on their employees wherein the different employees are engaged in different unaccepted conflicts and this can harm the company as a whole Suspension can be adopted by the company on their employees wherein the company will be suspending the employees if there is huge informal kind of conflict among the employees (Jackson, Schuler Jiang, 2014) Lastly, there is termination policy that can be adopted by the company for the different employees wherein the company will terminate the employees when all the actions failed and this can create huge issues in the organization as well (Pinto, 2015) Complaints Policy along with company obligations and rights of employees The company needs to implement the complaints policy both for employees and the different target customers of the respective company. The company has introduced a complaint policy as this will help in understanding the different grievances of the customers and employees and solve them with proper implementation of strategies that include the different acts such as equality act and policies related to the satisfaction provided to the customers. There are different company obligations for the employees along with rights of the employees that has to be followed in an effective manner by XYZ Enterprises that are as follows: It is the duty of the employer of the company to take care of the health and safety of the employees in an effectual manner. The company needs to understand the different safety policies such as health and welfare act 2005 that can be implemented by the company for ascertaining welfare of the employees (Wilton, 2016) It is required to provide the employees different kind of rights such as fair compensation, no discrimination along with providing privacy to the employees in an effective manner. This is essential in nature as this will help the company in understanding the problems and the reasons of conflicts that are faced by the employees in the organization in an appropriate manner Report of the VP of HR Rate of turnover has increased to 30% No innovative strategies applied by the company No orientation programme done by the company No feedback loop in the company Customer service team do not take any kind of ownership There are different strategies that has to be applied by the company as to understand the issues and solve them in an effective manner within a specified span. The respective company needs to implement strategies that are as follows: Motivation and training Programs The company has to implement training programs as this will help the employees to cope up with different issues and solve them instantly. There should be motivational theories and models that can be used by XYZ Enterprises as this will help the company in gaining competitive advantage. The motivation theory such as Herzbergs theory can help the organization in understanding issues of the employees and solve them efficiently. As per the respective theory, the respective company can focus more on the different motivational and hygiene factors for the employees. The theory will provide the company and the higher officials the guide for introducing opportunity for advancement and prevention of the dissatisfaction among the different employees. The company needs to understand the issues and provide job security to the employees and provide them a quality workplace to work with their colleagues. Both monetary and non-monetary incentives have to be provided to the employees as this will help the company to reduce the turnover and solve the issues to a great extent (Cascio, 2018). The company has to implement different kind of disruptive innovative strategies as this will help the company along with the employees to focus more on the growth of the company as compared to other competitors in the market. The Vice President has been working with XYZ Enterprises for last few years and there has not been any kind of technological changes in the organization that has laid the company downwards as well (Sparrow, Brewster Chung, 2016). As per the Maslows theory, the onboarding needs to be done effectively as this will help in achieving excellence. The company needs to understand the different technological advancements such as introduction of digital technology while onboarding the employees in their company. The new employees can be trained by OJT method wherein they will be trained about different aspects of the company with the help of different digital technological advancements in their system. Orientation Program Proper orientation program has to be applied by the respective company wherein the company needs to provide the new employees the training for different aspects that are required to be known and learnt by them. The company officials need to conduct the orientation program in such a manner that this will help the employees in handling the different kind of situations in the company once they start completing their tasks effectively. The new employees are required to provide tour facility wherein they will be gaining knowledge on different aspects in the company Secondly, it is required to introduce the new employees to their co-workers as this will help in making the situation simpler and they will be comfortable in understanding one another Proper training and shadowing is essential to be provided to the employees who are new in the company as this will help them in understanding the tasks and they can complete such tasks on their own as well Lastly, proper setting of the evaluation period is required to be set as this will help in giving the employees the opportunity for performing in an appropriate manner Competitive advantage in customer service department The manager of the respective department has been fired, however the situation did not improve and there have been different issues in the customer service department as well. Proper communication is required in the customer service department as this will help in providing the employees the importance of the customers in the organization. The communication gap can cause huge issues and this will help in understanding the value of customers as well. Proper training and development program has to be organized by the company as this will help in maintaining different approaches that can solve the issues efficiently in a positive manner as well. Conclusion Therefore, it can be concluded that there were different issues that was faced by the respective company. With the help of different kind of innovation and other motivation and training approaches, this has helped the company in solving such issues and gain competitive advantage. References Al Ariss, A., Cerdin, J. L., Brewster, C. (2015). International migration and international human resource management.Contemporary HRM Issues in Europe, 3rd edn, London: Routledge. Albrecht, S. L., Bakker, A. 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